The Telegram of Worcester, Massachusetts runs a weekly column called "On The Job," where they interview a persons with different professions, everything from librarians to flight instructors.
This week's interview features Erik Olson, Service Manager for Bicycle Alley. You can read the whole article here.
My favorite part is his response to the question,"Do you ever have people come in after they've botched their own repairs?"
"Car mechanics, they're the best. 'Buddy, I rebuild transmissions. I'm pretty sure I can work on a bike.' The next day they're in, 'Yeah, you were right, I shoulda just left it here.'"